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If you haven't succeeded to fully execute your build with IncrediBuild, or your tasks were not distributed across your remote Agent machines, follow the instructions on GeneratingLogs for Failed Builds:
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Who to send the logs to?
Send your logs to one of the following:
If you're already in touch with one of IncrediBuild Sales Engineers/Executives, send the logs to your contact person at IncrediBuild.
If you're preforming the trial by your own, and you still don't have a contact person at IncrediBuild, send the logs to IncrediBuild Support at: support@incredibuild.com